Delivery & Returns

  • Delivery

    We currently ship within Sweden and EU. All orders are processed within 1–2 business days, and you will receive a shipping confirmation email with tracking information once your order has been dispatched.

    Shipping Options

    Within Sweden:

    • PostNord Service Point0—Pick up at your nearest delivery point
      1–2 business days —  39SEK
      Notification by SMS or email
      Package held for 14 days
      Tracking included
    • MyPack Home Small—Delivery to your mailbox or door
      1–3business days — 49 SEK
      Suitable for smaller orders
      Tracking included
    • Home Delivery—Delivery directly to your home address
      2–4 business days —  69SEK
      Ideal for larger orders
      Delivered weekdays 09:00–17:00
      Tracking included

    Within the EU:

    • Standard Delivery
       5–10business days — 89 SEK
      Tracking included
      Please note: Customs fees may apply, depending on destination.

    Free Shipping(Sweden only)

    We offer free shipping on orders over 500 SEK within Sweden.
    This applies to all Swedish shipping options and cannot be combined with other discounts.

    Other Important Notes:

    • All shipping prices include VAT (where applicable)
    • Delivery timeframes begin once your order leaves our warehouse
    • Please report lost or damaged packages within 48 hours
    • For delivery questions, contact us at info@grasswoodtea.com

  • Returns

    Due to the nature of our products (loose leaf tea), we do not accept returns or offer refunds. Food items are not eligible for return under Swedish law. However, if you receive a product that is damaged, incorrect, or defective, please contact us as soon as possible at info@grasswoodtea.com. Include your order number and a description or photo of the issue, and we’ll provide further
    instructions. You have a 3-year right to file a complaint (reklamation) under Swedish consumer law.