These Terms & Conditions govern your use of www.grasswoodtea.com and your purchase of our loose leaf teas. By placing an order, you agree to follow these terms, so please read them carefully.

You can order our loose leaf teas directly through our website. All prices are shown in SEK and include VAT where applicable. We accept secure payments through Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Klarna Pay Now. Once your order is placed, you’ll receive an email confirmation. This is not a binding agreement — we reserve the right to cancel or adjust orders in case of stock issues, pricing errors, or suspected misuse.

We currently ship within Sweden and EU. All orders are processed within 1–2 business days, and you will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Options

Within Sweden:

• PostNord Service Point0—Pick up at your nearest delivery point
  1–2 business days —  39SEK
  Notification by SMS or email
  Package held for 14 days
  Tracking included
• MyPack Home Small—Delivery to your mailbox or door
  1–3business days — 49 SEK
  Suitable for smaller orders
  Tracking included
• Home Delivery—Delivery directly to your home address
  2–4 business days —  69SEK
  Ideal for larger orders
  Delivered weekdays 09:00–17:00
  Tracking included

Within the EU:

• Standard Delivery
   5–10business days — 89 SEK
  Tracking included
  Please note: Customs fees may apply, depending on destination.

Free Shipping(Sweden only)

We offer free shipping on orders over 500 SEK within Sweden.
This applies to all Swedish shipping options and cannot be combined with other discounts.

Other Important Notes:

• All shipping prices include VAT (where applicable)
• Delivery timeframes begin once your order leaves our warehouse
• Please report lost or damaged packages within 48 hours
• For delivery questions, contact us at info@grasswoodtea.com

Due to the nature of our products (loose leaf tea), we do not accept returns or offer refunds. Food items are not eligible for return under Swedish law. However, if you receive a product that is damaged, incorrect, or defective, please contact us as soon as possible at info@grasswoodtea.com. Include your order number and a description or photo of the issue, and we’ll provide further
instructions. You have a 3-year right to file a complaint (reklamation) under Swedish consumer law.

We take your privacy seriously. When you use our website, create an account, or sign up for ou newsletter, we may collect certain personal information, such as your name, email address, shipping address, and order history. This data is used to:

• Process and deliver your orders
• Communicate with you about your purchase
• Send occasional marketing emails (only if you have opted in)

We do not sell or share your data with third parties, except for trusted partners needed to run our webshop (like payment processors and shipping services). All personal data is handled in compliance with the General Data Protection Regulation (GDPR).

You have the right to:

• Access or correct your personal data
• Withdraw your consent for marketing
• Request that we delete your data

If you create an account on our website, you are responsible for keeping your login details safe and confidential. Please do not share your password with others. You agree to notify us immediately if you suspect any unauthorized use of your account or any security breach. We reserve the right to suspend or delete accounts that are used improperly or in violation of these terms.

While we strive to provide the best quality teas and services, Grasswood Tea cannot be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. We make no guarantees about the availability, accuracy, or reliability of the website content. All products are sold “as is,” and we recommend checking product descriptions carefully before purchase. By using our website and purchasing from us, you agree that our total liability will not exceed the amount you paid for the product in question.